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Frequently asked Questions
Many of the cheaper tickets are non-refundable. This means that you will lose your money if you choose to cancel. Some tickets are changeable, but usually for a fee. The most restrictive tickets are non-changeable also, to change these you would effectively cancel and rebook
Refunds will not be paid until they have been received by us from the relevant airline. Usually a delay of 8-10 weeks may be incurred.
For online transactions we accept most credit cards (including Mastercard, Visa, American Express) and Debit cards.
Ensure that you have checked your email inbox, spam and junk folders. If you still can't find your confirmation, go to gatewayglobal.co.uk/help and we'll resend it to you.
A valid card is needed to guarantee your reservation with most properties. We do offer a number of properties, however, that will guarantee your reservation only with a card.
